PRIVACY POLICY
Last updated: 15/05/2025
1. INTRODUCTION
CITY VOICE (hereinafter referred to as “the Company”) is responsible for the processing of personal data collected through this website and associated ticketing platforms. We are committed to ensuring the privacy and security of personal data in accordance with Regulation (EU) 2016/679 (GDPR), Organic Law 3/2018 (LOPDGDD), and Law 34/2002 (LSSI-CE).

2. DATA CONTROLLER IDENTIFICATION
Trade name: CITY VOICE
Legal name: GRISHIN GLOBAL SL
Tax ID (NIF/CIF): B75383083
Registered address: 28690(Brunete) Madrid, España calle POZO 16 1H
Contact email: madrid@mycityvoice.com

3. APPLICABLE LEGISLATION
This privacy policy complies with the following regulations:
● Regulation (EU) 2016/679 (GDPR): see official text
● Organic Law 3/2018 of December 5 (LOPDGDD): see official text
● Law 34/2002 of July 11 (LSSI-CE): see official text

4. DATA COLLECTED
We only collect strictly necessary data in a fair and transparent way:
● Full name
● Email address
● Phone number
● Payment information (securely handled by third-party platforms)
● IP address and browsing data
We do not collect sensitive data.

5. PURPOSE OF DATA PROCESSING
We use your data to:
● Manage ticket purchases
● Communicate with you about your experience
● Send commercial information (if you give consent)
● Conduct internal analysis and improve our service

6. LEGAL BASIS
The legal basis for processing your personal data is your explicit consent for the processing, management, and storage of your data under this privacy policy.

7. DATA RECIPIENTS
We share your data only with:
● Ticketing and payment service providers (e.g. Stripe, PayPal, etc.)
● Hosting and technical support providers
● Franchisor partners
We will never sell your data to third parties.

8. DATA RETENTION
We will retain your data only for as long as necessary to fulfill the purposes for which it was collected, or until you request its deletion, unless a legal obligation requires otherwise.

9. YOUR RIGHTS
You may exercise your rights under the GDPR:
● Access your data
● Request rectification or deletion
● Object to processing
● Request processing limitation
● Request data portability
● Withdraw your consent at any time
To exercise your rights, email us at: [tuemail@ejemplo.com], including your full name and proof of identity.

10. DATA SECURITY
Your data is securely stored on encrypted servers with access control and both physical and logical protection measures. While no system is 100% secure, we take all necessary precautions to safeguard your data.

11. SUPERVISORY AUTHORITY
If you believe your data has not been handled lawfully, you may file a complaint with the Spanish Data Protection Agency (AEPD):
● Website: https://www.aepd.es
● Email: internacional@aepd.es
● Phone: +34 913 99 62 00

12. CHANGES TO THE PRIVACY POLICY
CITY VOICE reserves the right to modify this Privacy Policy at any time. Such modifications will comply with current legislation and case law and will be reflected on this page.

13.SHARING DATA WITH FRANCHISE PARTNERS
Your data may be shared with authorized CITY VOICE franchisees when necessary for managing and delivering the service you have requested (e.g., participation in events organized by a local franchise partner). Your data will never be used for unrelated commercial purposes.
All franchisees operate under the same data protection standards and comply with Regulation (EU) 2016/679 (GDPR).

COOKIE POLICY
Last updated: 15/05/2025

This website uses cookies to improve user experience, analyze traffic, and offer personalized content.
What are cookies?Cookies are small text files stored on your device when you visit a website. They help recognize your browser, remember your preferences, and collect anonymous statistical data.
Types of cookies we use:
● Necessary cookies: essential for basic website functionality. Do not require consent.
● Analytics cookies: help us understand how users interact with the site (e.g. most visited pages). We use tools such as Google Analytics.
● Marketing cookies: used to deliver relevant advertising and measure its effectiveness, in collaboration with third parties.
How to manage cookies?You can accept, reject, or configure cookie preferences using the banner when entering the website.
You can also disable or delete cookies in your browser settings:
● Google Chrome
● Mozilla Firefox
● Apple Safari
● Microsoft Edge

Consent
By continuing to browse this website, you consent to the use of cookies in accordance with this policy, unless you have changed your settings.

TERMS & CONDITIONS
Last updated: 15/05/2025

This website is operated by CITY VOICE, registered at 28690(Brunete) Madrid, España calle POZO 16 1H, CIF: B75383083, contact: madrid@mycityvoice.com.
1. Purpose
These terms govern access to the site and ticket purchases for events organized by CITY VOICE.
2. Ticket purchase

• Tickets are sold through third-party ticketing platforms.
• By completing the purchase, the user agrees to these terms.

3. Cancellations and refunds

• You may cancel your booking and request a refund up to 72 hours (3 days) before the event.
• The amount will be refunded minus the ticket operator’s commission.
• Requests made less than 72 hours before the event are not eligible for a refund.

4. Date change

• You may request to change your ticket date up to 24 hours before the event.
• Changes are subject to availability and not guaranteed.

5. No-show
Not attending the event without prior notice does not entitle you to a refund or rescheduling.
6. Organizer cancellation
If CITY VOICE cancels the event, you will be offered a full refund or the option to reschedule.
7. Weather conditions

• In case of adverse weather conditions that compromise participant safety, CITY VOICE reserves the right to cancel or reschedule the event.
• If the event is canceled due to severe weather conditions, clients will be offered a refund or a change of date.
• If a client decides to cancel due to non-severe weather conditions, a refund is not guaranteed.

8. Safety

• Participants should be in good physical condition to take part in the activities.
• It is recommended to listen carefully to the safety instructions at the beginning of the event.
• CITY VOICE reserves the right to deny admission to individuals under the influence of drugs or alcohol, or those deemed unsafe or obstructive to the event.
• Minors must always be supervised by an adult.
• Participants are responsible for their own safety and belongings during the event.

9. Data protection
Your data is processed in compliance with Regulation (EU) 2016/679 and the Spanish LOPDGDD. See our Privacy Policy.
10. Jurisdiction
These terms are governed by Spanish law. Any disputes shall be submitted to the courts of Madrid.

LEGAL NOTICE
Last updated: 15/05/2025

In accordance with the provisions of Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), the following information is provided:

1. Website owner information
Trade name: CITY VOICE
Legal name: GRISHIN GLOBAL SL
Tax ID (NIF/CIF): B75383083
Registered address: 28690(Brunete) Madrid, España calle POZO 16 1H
Contact email: madrid@mycityvoice.com
Activity: Organization of cultural events and immersive experiences
2. Website use
By accessing and using this website, you become a user and accept, without reservation, all the terms of this legal notice.
The owner reserves the right to modify any information on the site without prior notice.
3. Intellectual and industrial property
All contents of the site (texts, images, logos, trademarks, source code) are owned by the site holder or licensed by third parties, and are protected by applicable intellectual and industrial property laws.
Reproduction, distribution, or transformation without express authorization is prohibited.
4. Liability
The owner is not responsible for improper use of the website content or for damages resulting from its use.
5. Data protection
Personal data collected through this website will be processed in accordance with applicable data protection laws. Please see our [Privacy Policy].
6. Applicable law and jurisdiction
Spanish law shall apply to any dispute or issue related to this website. The Courts of Madrid shall have jurisdiction.